Q- In how many days can I return the product? What are the conditions?
A- We have a 7 day free return/exchange policy from the date of delivery. You should keep the item in original packaging and not use it if you do not like. Any used products will not be taken back.
Q- How do I return a product? What is the process?
A- You can mail us at firstname.lastname@example.org or call us on +91-261-3114825 and our returns team will help you with the procedure to get the items back to us. Once we receive the package we will email you the full store credit voucher to purchase any other product from the website. In case you received a damaged product you will have the option to get full cash refund. Under any other circumstances we will give store voucher only. It takes 5-7 business days to complete the process of refund. Also, the exchange will be done only once. Any Exchanged product cannot be returned again.
Q- Can I get cash refund for my order?
A- We give cash refund only if there is an issue with the product or delivery from our end like damaged products in transit, wrong product etc. In any other case, you will receive store credit only.
Q- What happens if the item goes out of stock or there is bad Inventory?
A- If the item is out of stock when you try to order then the website will not let you know. In some cases of error there is wrong order place and you will be informed as soon as possible if the item is out of stock.
Q- Can I cancel the order after I order?
A- Yes you can cancel the order within 24 hours of your order. We normally ship in stock items the same day. Hence, please inform as soon as possible. If the item is shipped we will not be able to process the cancellation request.
Q- Can I change the shipping address of my order?
A- Yes you can. Please inform us within 24 hours in such cases. You can mail us at email@example.com or call us at +91-261-3114825.
Q- Is there return policy in International shipments?
A- We are based in Surat and we do not take back any shipment outside India. We can consider exchanging if the customer ships it back. Cost of reverse shipment will not be borne by the company.
Q- Do you provide warranty/guarantee for merchandise?
A- All our products are authentic and sourced directly from the manufacturer or licensed agents. In case you received a damaged product we will give full refund. There is no extra warranty associated with the products. If there is any it will be mentioned on the product page.
Q- Do you return and exchange the sale items?
A- All products from the sale collection will be non-refundable and it will not be exchanged. All orders from sale are final. Please read the description on sale for further information about percent discount and policy.