At Gaurangi Creation, our aim is to make shopping convenient for our customers, which is why we offer a range of payment options.
Credit Cards or Debit Card: We accept MasterCard, VISA, Discover, JCB, American Express, Diners Club cards and Maestro cards.
Net Banking / Debit Card: We support net banking with HDFC, Kotak, ICICI, IDBI, IndusInd, Punjab National Bank and Others.
Gift Vouchers Gift Vouchers of different values are available on our website.
Customers in India can also pay using any of the following methods:
Cash On Delivery Customers can pay for their purchase on delivery of the ordered products.(To know more about COD click here)
Cheques and Demand Drafts These have to be drawn in favor of
“Hare Krishna Fabrics “ and sent to:
Contact Person: Mr. Rohit Agrawal
1046 Ground Floor
Ambaji Market, Kamela Darwaja
Mobile: + 91 - 8000654825
Direct Deposit in Bank Payment via bank account must be paid within 3 days upon order made. Once paid, inform customer service with payment details.
Our Account details are as follows:-
Account Name : Hare Krishna Fabrics
Account Number : 61128072885
Bank Name : State Bank of Bikaner and Jaipur
Bank IFSC Code : SBBJ0010627
Address : State Bank of Bikaner and Jaipur Surat (10627) Branch.
We have taken several steps to ensure that payments made on Gaurangi Creation are safe and secure. At no point will anyone from Gaurangi Creation will ask you to share your Credit Card, Bank Account or Gaurangi My Account details via email or call. We request that you do not share these details with anyone under any circumstances.
An order may be cancelled if information provided by a customer is found incomplete. The customer will be notified within 24-72 hours in such an event. It will be the customer's responsibility to furnish correct information and re-place the order within 48 hours. Cheques / Demand Drafts and money orders must reach us within 7 business days from the date on which the item is purchased. An order for which payment is made by cheque is shipped only when the cheque has been cleared.
Cheque should be drawn on an Indian bank. In order to make payment by cheque, drawn in a country other than India, customers can contact us at firstname.lastname@example.org sending the payment.
This allows us to route your concerns to the correct department and reply as quickly as possible.
You can also email us directly at email@example.com immediately get the best possible solutions and information.
REFUND AND CANCELLATION POLICY
We believe in satisfying and delighting our customers. The product which we sell we believe that is the best customer can get at the price. Our return policy is made keeping our valuable customers in mind and hence we have easy transparent procedure for it. However we wish that you do not need to use the policy as far as possible but we do understand that under unforeseen conditions it is necessary to replace/return the product.
Item Received in Damaged Condition / Manufacturing Defect / Wrong Item Delivered:
· If you have received damaged product or the wrong item, please mail us at firstname.lastname@example.org with your order number and couple of pictures of the material within 7 Days of delivery.
· We will try and replace the product as soon as possible or issue a full refund if you wish to.
Do not like the product / Product not as per the picture shown:
· We understand that in some cases that you may not like the product which you have received or you feel that the product is different from what was shown. There might be several reasons for that. However we do have a flat 7 Day exchange policy in cases.
· Please mail at email@example.com with order number and reason for return.
· We will get back to you with return packing slip and pickup arrangements in 24-48 hours.
· As soon as we receive the product in our warehouse you will get store credit which can be used to purchase anything else from the website.
· Store credit is valid for lifetime. There is no expiry.
· We do add almost 50 designs daily so we are sure that you will be able to find a suitable item from our ever increasing collection.
Stitching Problems for International Customers:
· We at Gaurangi Creation work with our tailoring team closely to provide you the best fitted product. Although as you understand under normal circumstances with your private tailor after many alterations only perfect fit is possible.
· We do recommend you to get the product stitched with your private tailor for the best fit, however we understand in certain international locations stitching is not possible or it is very costly. Hence we provide this service at nominal cost.
· We recommend that when you select standard size you also put the detailed sizing for the order in comments section which is taken from your tailor. Standard sizing may not fit all and in most cases alterations are required.
· We can alter the product for you free of cost but you will have to send the product at your own expense and we will alter it and send it back to you. One side shipping charge company will bear.
· Please mail the details along with alterations needed on firstname.lastname@example.org.
· In any case stitched product won't be taken back and money will not be refunded.
Beads and Sequins coming off:
· We hope that people who buy product with beads and sequins understand that it has tendency to come off. Even with good handling and shipping this cannot be avoided. Most of such problems can be avoided during stitching. Tailor can hide the part which has less sequences or he can fix it all together. Before returning the product, please ask your tailor if it can be adjusted. Even if we replace such items there are high chances that you will receive similar product again.